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FAQ’s

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Who will manage the social media accounts for my business?

All material for your account will be searched and uploaded by a qualified, committed Content Specialist. Our content specialists are experts in creating material for social media. They browse the internet for hours looking for pertinent material to share on your accounts. Their objective is to interact with your audience in the same way that you would if you had the time. We place a strong emphasis on accepting accountability and ownership for our work, and it shows in everything we do.

Since every one of our content specialists is a native English speaker, your social media accounts will appear to be updated daily by you.

How would you strategize, what to post for my business?

Your assigned Content Specialist will start reviewing and gaining knowledge of your industry, competitors, and target demographic as soon as we receive your order. Your content specialist will be familiar with what your audience is looking for by the time the first post appears on your social media platforms, and that is the secret to using social media efficiently!

Will I still be able to publish to my own social media accounts?

Of course! You own them, and you are free to take an active or passive role in them.

What if I want you to advertise certain goods, discounts, or promotions?

Send us an email with the information you want us to provide on your behalf, and we will forward it to your Content Specialist. Our helpful support staff is delighted to make sure that your requests are properly handled. You can email our staff with precise instructions at any time at support@socialimpulsar.com, and we will try our best to implement them as soon as possible.

Is there a contract that needs to be signed?

We do not believe in keeping a yearly contract as the services are provided monthly. You are free to revoke the services at any moment. Simply give us 15 days’ notice before the following billing cycle to discontinue working on your account. However, we are certain that you will be satisfied with our services and will want to stay with us for a very, very long time!

Will I still be able to publish to my own social media accounts?

Of course! You own them, and you are free to take an active or passive role in them.

Which social media platforms are covered by your services for setting up accounts?

We can set up your Facebook, Twitter, LinkedIn, Instagram, and Pinterest accounts as part of our social media setup services.

What is covered in your social media setup pricing plan?

Simply sign up for any subscription that includes social media setup services. We will set up your social media accounts, optimize them with the appropriate company information, update the profile and cover photographs, and assist you in linking them to your website as part of this service.

What happens when you set up my social media accounts?

We will begin our social media management job after we have finished setting up your social media accounts. This will entail updating your social media accounts with content and assisting you in spreading the word about your accounts within your network.

What if I decide to stop using your service later? Are the social media accounts mine?

The social network profiles are entirely yours once we have set them up. You can change the passwords so we can no longer access them, even if you later decide not to use our services.

What networks of social media are covered by your social posting services?

Depending on your package, we post to your Facebook, Twitter, LinkedIn, Instagram, and Pinterest accounts as part of our social media posting service.

How frequently will you post to my social media pages?

Depending on your package, we typically post to your social networks 3–14 times each week. This involves creating customized content to advance your social media brand.

How would your social media posting service affect my results?

The professional branding that will be done for you is the main advantage. The expertly crafted content that is provided to your social media accounts will be well-received by your clients and potential customers. Our social media posting services will boost your brand’s social media engagement and drive more visitors to your website in addition to providing professional branding. All of these will eventually increase your sales.

What does your service for posting social media content include?
  1. Sharing material every day. Every day of the week and every year.
  2. Content created especially for your company by a content specialist.
  3. Engaging content that includes images, well-chosen links, videos, GIFs, and more.
  4. Using postings to promote your goods and services.
  5. To raise brand awareness, create custom graphics.
  6. Perfect harmony between owned, curated, and promotional content
What are the primary features of the content you post?
  1. Each piece of content will be specifically tailored to your brand and written in your words and style.
  2. All graphics for custom brands will be created in HQ 1080*1080 resolution.
  3. The creatives will be shared to all your social media platforms in order to maintain consistency.
  4. You can request editing access for any of the visuals we create as they are designed on Canva.
  5. Content is often scheduled 10 to 14 days in advance.
What exactly does profile optimization include?

We execute a one-time profile optimization for all of your social media profiles when you begin using any of our products. This entails checking your social network pages to ensure the call to action, visuals, bios, and other elements are clearly established and optimized to yield the greatest results.

Will I be assigned a personal account manager?

Yes, Have a dedicated account manager and a complete plan. To ensure you are getting the most out of our services, the same person will work with you throughout your campaign.

Do you need my material in order to post it?

No, you are not required to supply any content. All of the visuals, videos, and social media captions will be produced by our team. However, if you have any images or content you’d like us to use specific to your business, it would be best to share.

Do I need to agree to a contract?

No, a contract does not exist.

Whenever I want, can I upgrade or downgrade?

Yes, you are always free to change your plan.

Can I cancel my plan whenever I want?

Yes, you can cancel your plan at any time, but we need 15 days’ notice to stop the work and billing. As the nature of our affordable social media marketing service includes scheduling posts well in advance, we have to ask for a 15-day notice period.

Do you have a refund policy, if yes, what is your refund policy?

Yes, all of our plans are subject to a 14-day, no-questions-asked refund policy. Within the first 14 days of your order, if you’re not happy with our service, we will give you a full refund.

Are there any hidden costs?

Be certain about this. There are NO unstated fees. Only what you see is charged. Additionally, we do not have any contracts. Your plan can be canceled at any moment, and billing will occur every month.

Do you keep an eye out for messages, reviews, and comments on my social media?

Unfortunately, monitoring is not currently included in any of our services. To research content trends, we do examine your social media accounts from time to time, and we will let you know if anything requires your attention.

Regarding the material that should be shared on social media, I am quite particular. If I do not like what you're posting, what do I do?

Only content solely approved by you will be posted. Your accounts manager will not be allowed to upload anything on his/her own accord.

If at all you feel the content is not matching up to your standards later, you are welcome to inform your accounts manager about said issue. It will be taken care of.

We actively encourage all of our customers to provide us with content-related feedback. No matter how it turns out. We always want to make sure that our posting tone on social media aligns with your brand voice.

How will you find information about my company?
Following the subscribe of your #SOCIALIMPULSAR plans, you will be asked a few brief questions about your company. Your manager will gain a better understanding of what you do by reading your responses. Your account manager will use that information to investigate your website, prior social media postings, relevant links, and pretty much everything else needed for our social media posting services. You will be sent the data for approval before moving further.
I have not yet created any social media accounts. Are you able to make those for me?

Absolutely, we can. In the Regular plan and higher, creating and optimizing social media accounts is covered.

How long after placing my order will you commence work?

Work will commence after 2 working days of placing your order. After placing your order, please be sure to grant us access to your social media accounts for posting. Until you grant us access, we won’t be able to post anything. If you select the “establish accounts for me” option, we will do so and get to work.

I run a sizable business. Will you be able to manage our social media profiles?

Yes, we can! Our Ultimate package is tailored to the requirements of large, expanding businesses.

Can I also post on my social accounts while you are working on them?

Yes, You own them after all! Your social media accounts will be managed by us, but you are always welcome to participate!

How do I share content with you if I have it, such as images or videos?

You can upload them to a Dropbox or Google Drive folder and send us the URL! Categorizing the images for a specific post so as to make it easier to upload on Social Media and to prevent mistakes.

After I finish the initial questionnaire, what should I do?

Once we receive the information from your questionnaire, please give us 24 to 48 hours to follow up. After which an account manager will get in touch with you to take it further.

How can I update my #SOCIALIMPULSAR billing information?

To modify your billing information, please get in touch with your account manager, or send us an email at support@SOCIALIMPULSAR.com.

How can I change the #SOCIALIMPULSAR plan's level of service?

To upgrade or downgrade your #SOCIALIMPULSAR package, please get in touch with your account manager. You can also email us at support@SOCIALIMPULSAR.com.

How can I revoke my #SOCIALIMPULSAR subscription?

To cancel your #SOCIALIMPULSAR package, please get in touch with your account manager. You can also send an email to support@SOCIALIMPULSAR.com.

Get in touch with us NOW!

We are ready to answer your questions and jump-start your project.

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